Entry Level 3 AIM Award in Skills for Working in Business, Administration and Customer Service Industries

Course Content

AIM Qualifications Entry Level 3 Award in Skills for Working in Business, Administration and Customer Service Industries

The AIM Entry Level 3 Award in Skills for Working in Business, Administration, and Customer Service Industries includes: 

1. Business and Administration Basics: Introduction to business environments, administrative tasks, and workplace roles. 
2. Customer Service Skills: Communication techniques, handling complaints, and managing customer expectations. 
3. Personal Development: Time management, teamwork, and building workplace confidence. 
4. Health and Safety: Basic principles of health, safety, and security in the workplace. 
5. IT Skills: Introduction to basic office software and IT skills. 

Who the course is aimed at 

The AIM Entry Level 3 Award in Skills for Working in Business, Administration, and Customer Service Industries is aimed at: 

1. Beginners and School Leavers: Individuals with little to no prior experience in business, administration, or customer service, including recent school leavers. 
2. Career Changers: Those looking to enter the business, administration, or customer service sectors from a different career path. 
3. Unemployed Individuals: People seeking to gain basic skills to improve their employability in entry-level roles. 
4. Adult Learners: Adults returning to education who want to build foundational skills in a business-related field. 
5. Learners with Special Educational Needs: Individuals who may need a more accessible introduction to business and customer service concepts. 

Course Outcomes

1. Basic Understanding of Business Operations: Gain foundational knowledge of how businesses function and the roles within administration and customer service. 
2. Customer Service Skills: Develop essential customer service skills, including effective communication and problem-solving. 
3. Workplace Readiness: Improve personal skills such as time management, organisation, and teamwork, preparing learners for a professional environment. 
4. Increased Confidence: Build confidence in handling basic business and administrative tasks, setting the stage for further education or entry-level employment. 

Progression

• Progression to Level 1 and Level 2 Courses: After completing this entry-level award, learners can advance to Level 1 and Level 2 qualifications in business, administration, customer service, or related fields. These higher levels offer more in-depth knowledge and skills, enhancing employability. 

• Entry-Level Employment: The course may also lead to entry-level positions in business administration, customer service, or office support roles, providing a foundation for future career growth

Entry Requirements

• No formal qualifications required: This course is designed for beginners, so prior qualifications are not necessary. 
• Basic literacy and numeracy skills: Candidates should have a basic understanding of reading, writing, and mathematics. 
• Interest in business, administration, or customer service: A genuine interest in pursuing a career in these areas is essential. 

Assessment

In the AIM Entry Level 3 Award in Skills for Working in Business, Administration, and Customer Service Industries, assessment typically involves: 

• Portfolio of Evidence: Compiling a portfolio that includes completed assignments, practical tasks, and reflective statements demonstrating your understanding and skills. 
• Practical Assessments: Performing specific tasks or simulations related to business, administration, and customer service to show your practical skills. 
• Written Assignments: Completing short written tasks or assessments to test your knowledge on course topics. 
• Observation: If applicable, being observed while performing tasks to assess your practical application of skills in a simulated or real environment. 

Assessments are designed to ensure you have gained the foundational skills and knowledge required for the course. 

Equipment

There are no specific resource requirements for this qualification.