Level 3 Certificate in Leadership and Management (ILM)

Course Content

The Institute of Leadership and Management (ILM) Level 3 Certificate in Leadership and Management will provide you with the business knowledge and management skills required to become a successful first line manager, such as effective leadership and how to build an efficient team using motivation, communication and feedback.

The Level 3 Leadership and Management course is suitable for managers, team leaders or supervisors who have had little to no training, but would like to formalise their skills and develop as a leader. Studying with ILM allows you to choose from a wide range of units, so you can tailor your qualification to your individual needs and career aspirations. The ILM Level 3 Certificate in Leadership and Management is a detailed qualification designed to give you a strong foundation of skills to be a successful leader.

Course Outcomes

The Art of Effective Leadership

• The difference between leadership and management
• The role of trust and respect in effective team leadership
• Identifying your leadership style

Building a Successful Team

• The key characteristics of groups and teams
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams
• Team roles
• Building a balanced team to achieve SMART objectives

The Communication Process

• The importance of open communication
• Communication using empathy and building effective relationships in the team
• Keeping your team informed
• Using social/behavioural styles effectively
• Maintaining confidentiality
• The effects of attitudes, perception and cultures on interpretation when communicating in the workplace

Motivating the Team • Put motivational theory into practice • Explore key motivators • Find out what motivates your team Giving and Receiving Feedback

• The importance of feedback to improve communication and performance • Feedback techniques to motivate and increase performance • Inviting and accepting feedback to improve your own performance Conflict Management
• Identify causes of conflict at work • Describe the stages in the development of conflict • Explain the effects of conflict on individual and team performance at work • Explain a recognised technique to minimise and resolve conflict in the workplace • Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace

Progression

Level 4 in management

Entry Requirements

A minimum of level 1 English and maths assessed at entry.

Assessment

Coursework assignment on each module

Equipment

There are no specific resource requirements for this qualification.