Level 3 Certificate in Leadership and Management (ILM)

Qualification Level 3 Certificate in Leadership and Management (ILM)
Subject Area Distance Learning and Online Courses
Attendance Remote/Online Learning
Age Group(s) Adults
Duration 18 weeks

Course Content

The Institute of Leadership and Management (ILM) Level 3 Certificate in Leadership and Management will provide you with the business knowledge and management skills required to become a successful first line manager, such as effective leadership and how to build an efficient team using motivation, communication and feedback.

The Level 3 Leadership and Management course is suitable for managers, team leaders or supervisors who have had little to no training, but would like to formalise their skills and develop as a leader. Studying with ILM allows you to choose from a wide range of units, so you can tailor your qualification to your individual needs and career aspirations. The ILM Level 3 Certificate in Leadership and Management is a detailed qualification designed to give you a strong foundation of skills to be a successful leader.

Course Outcomes

The Art of Effective Leadership

  • The difference between leadership and management
  • The role of trust and respect in effective team leadership
  • Identifying your leadership style

Building a Successful Team

  • The key characteristics of groups and teams
  • The stages of team development and the practical actions a manager can take
  • The dynamics of effective teams
  • Team roles
  • Building a balanced team to achieve SMART objectives

The Communication Process

  • The importance of open communication
  • Communication using empathy and building effective relationships in the team
  • Keeping your team informed
  • Using social/behavioural styles effectively
  • Maintaining confidentiality
  • The effects of attitudes, perception and cultures on interpretation when communicating in the workplace

Motivating the Team • Put motivational theory into practice • Explore key motivators • Find out what motivates your team Giving and Receiving Feedback

  • The importance of feedback to improve communication and performance • Feedback techniques to motivate and increase performance • Inviting and accepting feedback to improve your own performance Conflict Management
  • Identify causes of conflict at work • Describe the stages in the development of conflict • Explain the effects of conflict on individual and team performance at work • Explain a recognised technique to minimise and resolve conflict in the workplace • Describe how to promote a positive atmosphere in order to minimise the adverse effects of conflict in the workplace


Level 4 in management

Entry Requirements

A minimum of level 1 English and maths assessed at entry.


Coursework assignment on each module


There are no specific resource requirements for this qualification.

We've put some small files called cookies on your device to make our site work.

We'd also like to use analytics cookies. These send information about how our site is used to a service called Google Analytics, and we also perform our own in-house tracking. We use this information to improve our site, and it does not personally identify you.

Let us know if this is OK. We'll use a cookie to save your choice. You can read more about our cookies before you choose.

I'm OK with analytics cookies Do not set analytics cookies