Step in the world of business administration and customer service

Qualification Step in the world of business administration and customer service
Subject Area Business
Attendance On-site
Age Group(s) 16-18 year olds and Adults

Course Content

AIM Qualifications Entry Level 3 Award in Skills for Working in Business, Administration and Customer Service Industries

The provide opportunities for learners to develop their skills and knowledge to enable them to start or build on a career in a range of business, administration and customer service industries. These qualifications have been developed in conjunction with employers, training providers and subject matter experts.

The qualifications have strong emphasis on vocational teaching, learning and assessment where learners develop a practical understanding of key competences based on fundamental underpinning knowledge. This approach enables centres to deliver dynamic and interactive teaching where role plays, scenarios and demonstrations are key teaching, learning and assessment tools.

Course Outcomes

All qualifications present centres with an opportunity to combine (subject to rules of combination criteria) components focused on developing employability skills. These skills are aimed at meeting the expectations of employers and are transferable form one operational role to another. Employability components will add further variety to curricula design which, when delivered in particular sequences, can support a learner’s understanding of, and engagement with, vocationally specific components. The Skills for Business, Administration and Customer Service qualifications range from Entry 1 to Level 2 of the Regulated Qualifications Framework (RQF). As such, these qualifications are recognised internationally as well as within the UK which will support a learner who is either seeking employment in a business administration or customer service role, or one who is seeking to progress within their role.


Learners can progress within the suite of Skills for Business, Administration and Customer Service or exit this pathway at any point to undertake a qualification at the same or higher level and within the same subject area. At Level 2, learners have the opportunity to progress onto a Level 3 apprenticeship in business, administration and customer service or onto a Level 3 apprenticeship in another, but similar, subject.

Entry Requirements

There are no entry requirements for these qualifications.


All units are assessed internally.


There are no specific resource requirements for this qualification.

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