Level 2 Diploma in Business Administration

Qualification Level 2 Diploma in Business Administration
Subject Area Business
Attendance Full-time
Age Group(s) 16-18 year olds

Course Content

This QCF qualification develops and accredits knowledge and skills needed to work in a business administration role. This qualification provides learners with a range of business and administrative skills such as collating and reporting data, organising business travel and accommodation and archiving information.

The qualification provides learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role. Develops essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events Know how to apply their knowledge in a variety of industries and job roles.

This qualification is aimed at learners aged 16-19- and 19+ years old who wish to work in any sector within an administrative or managerial role. 

To be awarded the NCFE Level 2 Certificate in Principles of Business Administration, learners are required to successfully complete the 5 mandatory units and 2 optional units.

5 Mandatory Units:

  • Unit 01 Principles of providing administrative services.
  • Unit 02 Principles of business document production and information management
  • Unit 03 Understand communication in a business environment.
  • Unit 04 Understand employer organisations.
  • Unit 05 Understand how to develop working relationships with colleagues.

Course Outcomes

The qualification will accredit and develop your skills and knowledge in business administration. It will

help you to secure long-term employment and to progress to the following job roles:

  • Administration Assistant
  • Business Support team member
  • Junior/Apprentice Secretary
  • Junior/Apprentice Personal Assistant


A competence-based qualification is based on National Occupational Standards (NOS) and is a job ready qualification which requires learners to demonstrate the skills and knowledge required to work in a specific industry.

Entry Requirements

There are no specific resource requirements for this qualification.

Equipment Required

This qualification is designed for learners aged 19+ who want to progress into employment in the first instance, or further learning, depending on their own needs and interests.

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they have already achieved a Level 1 qualification.



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