Level 2 Customer Services Practitioner Apprenticeship at Stanmore College
Course Content
The course covers the following main areas:
- Knowing your customers
- Understanding the organisations
- Meeting regulations and legislation
- Systems and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
Course Outcomes
An apprentice completing this qualification will gain knowledge and skills in:
- customer service principles and practices (including customer experience and feedback, internal and external customers, needs and priorities, targets and goals and right first time)
- business principles and practices (including brand promise, core values, complaints process, internal policies and legislation and regulatory requirements)
- customer service skills (including building rapport and trust, conflict management and influencing and reinforcement techniques)
- communications (including interpersonal, tone of voice and verbal and non-verbal communications)
- presentation (including dressing appropriately and using positive and confident language)
- using customer service tools and resources - including those used to meet customer needs and measure, monitor and evaluate customer service levels
Progression
Apprentices can go on to secure employment in a customer service role across all industries; Typical roles include Customer Services Professional, Customer Services Practitioner and other customer facing roles.
Entry Requirements
GCSE's at grade 9-4 (A*-C)
Assessment
TBC
Equipment
TBC
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Key Staff
Barbara Stone
Business Development ManagerApply Now
Relevant Careers
Doing this course could lead to great job outcomes such as:
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